What is the key Difference Between CRM and ERP? with example in easy way

 What is the Difference Between CRM and ERP?

cover image of erp vs crm
cover image of erp vs crm

While the entire organization will come to rely on both ERP and CRM systems, the fundamental difference between ERP and CRM is that ERP is primarily for financial data and the finance department, 

while CRM is customer data used by the sales and customer service departments. 

The former is commonly referred to as the back office, and the latter is the front office.

Some ERP systems include a CRM component, while others do not, but CRM software systems do not include ERP components. 

For example, Salesforce.com is not an ERP system because it does not handle transactional data.

 It may access order history or invoices, but that data is brought in through an integration with the ERP system.


ERP == Financial Management/Accounting

CRM===Sales Force Automation

ERP==  Order Management

CRM== Customer Service/Contact Center

ERP== Production Management

CRM == Marketing Automation

ERP== Supply Chain Management

CRM== Customer Self-Service

ERP== Warehouse Management 


Fulfillment/Inventory Management  


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